Terms and Conditions

The Terms and Conditions were last updated on June 28, 2026

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

6. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

7. Tutor and Student Responsibilities

7.1 Our Responsibilities

StarReaching Studies Ltd will use reasonable skill and care in arranging and delivering tutoring services.

We will make reasonable efforts to: provide suitably qualified tutors appropriate for the agreed subject and academic level; ensure tutors conduct lessons professionally, respectfully, and in accordance with our standards; communicate with Clients regarding lesson scheduling, cancellations, and other relevant matters in a timely manner; respond promptly to concerns raised by Clients; and make reasonable efforts to provide continuity of tuition with the same tutor where practicable.

We reserve the right to substitute a tutor where necessary due to illness, availability, safeguarding concerns, operational requirements, or any other reasonable circumstance.

7.2 Student Responsibilities

Students agree to: attend lessons punctually and be prepared for each session; actively participate in lessons; complete any agreed independent study or homework where appropriate; treat tutors with courtesy and respect; notify us as soon as reasonably possible if they are unable to attend a scheduled lesson; and provide accurate information regarding their educational needs and objectives.

Students are responsible for arriving on time. Lessons will normally finish at the scheduled end time regardless of late arrival by the student.

7.3 Online Lessons

For online tutoring, Clients and students are responsible for ensuring that they have: a suitable computer, tablet or other compatible device; a reliable internet connection; any software required for the lesson; and a quiet environment suitable for learning.

We are not responsible for interruptions caused by technical issues arising from the student’s equipment, internet connection, software, or learning environment.

Where technical issues occur on our side or the tutor’s side that materially affect the lesson, we will make reasonable efforts to reschedule or repeat the affected portion of the lesson.

7.4 Parent or Guardian Responsibilities

Where the student is under the age of 18, the Parent or legal guardian agrees to: review and accept these Terms and Conditions; ensure that the student complies with these Terms; provide accurate and up-to-date contact information; ensure payment is made in accordance with these Terms; and provide appropriate supervision where reasonably necessary.

7.5 Appropriate Conduct

All parties are expected to behave respectfully and professionally.

Abusive, threatening, discriminatory, harassing or unlawful behaviour towards our tutors, staff or other students will not be tolerated.

Where such behaviour occurs, we reserve the right to suspend or terminate tutoring services immediately without refund for any unused portion of a lesson already in progress.

Clients should notify us promptly if they believe that a tutor has acted unprofessionally or inappropriately so that the matter may be investigated.

7.6 Lesson Materials and Recordings

Unless otherwise agreed in writing: lesson materials supplied by StarReaching Studies Ltd or our tutors remain the intellectual property of their respective owners; such materials may only be used for the student’s own educational purposes; and lessons may not be recorded, reproduced, distributed or shared without the prior written consent of all participants.

8. No Guarantee of Academic Results

StarReaching Studies Ltd is committed to providing high-quality tutoring services designed to support each student’s learning and academic development.

However, we do not guarantee that any student will achieve any particular: examination grade; coursework mark; predicted grade; university or college admission; scholarship; qualification; or other educational outcome.

Academic performance depends upon numerous factors outside our reasonable control, including but not limited to: the student’s attendance; effort and engagement; independent study; prior knowledge and ability; health and wellbeing; examination conditions; changes to examination specifications; and the decisions of examination boards, schools, colleges, universities or other educational institutions.

Any guidance, predictions or opinions provided by tutors regarding examination performance or future educational opportunities represent professional judgement only and must not be interpreted as guarantees.

9. Tutor Non-Solicitation

StarReaching Studies Ltd invests significant time and resources in recruiting, vetting, training and matching tutors with Clients. To protect these legitimate business interests, the following provisions apply.

9.1 Non-Solicitation

During the provision of our tutoring services and for a period of 12 months following the date of the last lesson arranged through StarReaching Studies Ltd, the Client agrees not to: engage, employ, contract with, or otherwise retain any tutor introduced by StarReaching Studies Ltd for private tuition or any educational services outside of our agency; encourage or assist another person to engage such a tutor outside of our agency; or knowingly facilitate any arrangement intended to circumvent StarReaching Studies Ltd.

9.2 Requests to Continue Tuition

If a Client wishes to continue receiving tuition from a tutor introduced by StarReaching Studies Ltd outside the scope of these Terms, the Client must first obtain our written consent.

Where appropriate, we may, at our sole discretion, agree to release the tutor from this restriction, which may be subject to the payment of an introduction or release fee.

9.3 Tutor Responsibility

Tutors engaged by or contracted through StarReaching Studies Ltd are also subject to contractual obligations that restrict them from accepting private engagements with Clients introduced by the Company except with our prior written consent.

9.4 Remedies

The Client acknowledges that a breach of this Section may cause financial loss to StarReaching Studies Ltd that would be difficult to quantify precisely.

Accordingly, in addition to any other remedies available at law, StarReaching Studies Ltd reserves the right to recover any demonstrable losses arising from such breach and to seek appropriate injunctive or equitable relief where available.

Nothing in this Section shall prevent either party from exercising any rights available under applicable law.

10. Payments, Lesson Bookings and Refund Policy

10.1 Lesson Fees

Lesson fees shall be charged at the rates agreed between StarReaching Studies Ltd and the Client at the time of booking.

Unless otherwise agreed in writing: all lessons must be paid for in advance; invoices are payable upon receipt or by the payment date specified on the invoice; and we reserve the right to postpone or suspend lessons where payment remains outstanding.

Any bank charges, currency conversion fees or payment processing fees charged by third parties shall be the responsibility of the Client unless otherwise agreed.

10.2 Lesson Packages

Where lesson packages are purchased: payment is due in full before the first lesson unless an alternative payment arrangement has been agreed in writing; lessons included within the package may only be used by the named student unless otherwise agreed; package discounts apply only where the full package is purchased; and any applicable expiry date will be communicated before purchase.

Unused lessons remaining after any stated expiry period may be forfeited unless otherwise agreed.

10.3 Scheduling Lessons

Lessons will be arranged at dates and times mutually agreed between the tutor and the Client.

While we will make reasonable efforts to accommodate preferred lesson times, we cannot guarantee ongoing availability of any specific tutor or time slot.

10.4 Student Cancellation

Clients may cancel or reschedule lessons by giving notice. More than 24 hours before the scheduled lesson: the lesson may be rescheduled without charge. Less than 24 hours before the lesson: the lesson fee will normally be payable in full. Failure to attend a scheduled lesson without notice will be treated as a cancellation with less than 24 hours’ notice.

We may, at our sole discretion, waive cancellation charges where exceptional circumstances apply.

10.5 Tutor Cancellation

If a tutor is unable to deliver a scheduled lesson, we will make reasonable efforts to: arrange an alternative lesson time; provide a suitable replacement tutor where appropriate; or issue a lesson credit or refund if a replacement cannot reasonably be arranged.

10.6 Refund Policy and Tutor Changes

If you feel your current tutor is not the right fit for any reason at any point, simply email us and we will be happy to arrange a new tutor at no additional cost.

If you have taken your first lesson and decide that the tutor is not the right match, and you do not wish to explore alternative tutor options, you may request a refund for any remaining unused lessons.

Bookings may be refunded within 14 days of purchase, provided that no lessons have been used.

Refunds will generally only be provided where: we cancel lessons and cannot provide a suitable alternative; we are unable to provide the agreed tutoring services; you request a refund within the applicable cooling-off period and no lessons have been used; or a refund is required under applicable consumer law.

Completed lessons are non-refundable.

Where a lesson package has been partially used, any refund will normally be calculated based upon the value of the unused lessons, taking into account any package discount that would no longer apply.

Lessons may be used for up to two years from the date of purchase, after which any unused lessons will expire unless otherwise agreed.

Refunds will normally be issued using the same payment method used for the original purchase.

10.7 Statutory Right to Withdraw

Where applicable consumer law provides a statutory right to withdraw from a distance contract, Clients may exercise that right within the applicable withdrawal period.

Where the Client expressly requests that tutoring services begin during the withdrawal period, the Client acknowledges that: they may lose the right to withdraw once the services have been fully performed; and if they withdraw after tutoring has commenced, they may be required to pay for the proportion of services already provided.

Nothing in these Terms limits any statutory consumer rights.

10.8 Exceptional Circumstances

We recognise that exceptional circumstances, including serious illness, bereavement or other unforeseen events, may occasionally prevent attendance at scheduled lessons.

Requests for refunds or rescheduling outside this policy will be considered on a case-by-case basis at our reasonable discretion.

11. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

13. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that: this website or our content will meet your requirements; this website will be available on an uninterrupted, timely, secure, or error-free basis.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

14. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

15. Minimum age requirement

By using our website or agreeing to these Terms and Conditions, you warrant and represent to us that you are at least 14 years of age.

If you are over 14 years old but under the age of 18, your Parent or legal guardian must review and agree to these Terms before you use our website any further, and your Parent or legal guardian will be responsible and liable for all of your acts and omissions.

16. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.

17. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

18. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

19. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

20. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

21. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

22. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and StarReaching Studies Ltd in relation to your use of this website.

23. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

24. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

25. Contact information

This website is owned and operated by StarReaching Studies Ltd.

You may contact us regarding these Terms and Conditions by emailing us at the following addres: info@starreachingstudies.com